Refunds will only be allowed if the product is returned unopened within 30 days of the purchase date. If you experience any technical problems with the DVD disc, please contact us first. If we determine you need a replacement disc, one will be sent to you at no charge within one week of our receipt of the defective product. Upon receipt of your package we will examine the product to determine if it is in the condition that you described to us previously. If the product is found to be defective and any damage incurred is not the result of shipment of the product then we will mail you a refund check in the amount of the original price you paid for the product, as shown on your invoice. Products that are determined by us to be NOT defective will be evaluated for refund eligibility on a case by case basis. If a refund is granted, you will receive a check in the amount of the original price of the item only, as stated on your invoice. The original S/H fees and the return postage will not be refunded.

No refunds or exchanges will be allowed for any other reason.

Please make sure you own a DVD playback device such as a DVD consumer player and a television OR a DVD drive and software in a computer. Because this program contains NTSC video, your consumer DVD player and television must be NTSC-compatible (Note: Many countries television standards are PAL or SECAM. Check to see if your DVD player and television will support NTSC programming before purchasing this product). Note that incompatibility will not be considered a defect.